Shipping policy

Shipping Policy

This shipping policy applies only to physical products purchased directly through the PearleCasa Shopify store.

Order processing

Physical orders are generally processed within 2–5 business days, excluding weekends and public holidays. Processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping times

Estimated delivery times are shown during checkout when available. Delivery times vary depending on the destination, carrier, product, and selected shipping method.

Delivery estimates are not guaranteed.

Digital products

Digital products are not shipped. Access is provided electronically after successful payment through the order-confirmation page, email, or connected digital-delivery service.

Shipping charges

Shipping charges are calculated and displayed during checkout where applicable.

International orders

Customers are responsible for any customs duties, import taxes, brokerage charges, or local fees imposed by the destination country unless otherwise stated during checkout.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address. PearleCasa is not responsible for delays or losses caused by incorrect or incomplete address information.

Lost, delayed, or damaged packages

If your package is significantly delayed, lost, damaged, or delivered incorrectly, contact pearlecasa2022@gmail.com with your order number and supporting details.