Refund policy
We want you to be satisfied with your PearleCasa purchase. Please review the following policy before placing an order.
Digital products
Due to the nature of digital products, all digital-download purchases are final and non-refundable once the download link or file has been delivered. Digital products are delivered electronically and cannot be physically returned.
Refunds may be considered when:
- The customer was charged more than once for the same order.
- The wrong digital file was delivered.
- A confirmed technical problem prevents access to the purchased file and PearleCasa cannot resolve it.
Customers must contact us at pearlecasa2022@gmail.com within 7 days of purchase and include their order number and a description of the issue.
Physical products
Eligible physical products may be returned within 14 days of confirmed delivery.
To qualify for a return, the item must be unworn or unused, with tags, undamaged, and in its original condition and packaging. Proof of purchase or receipt is required.
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
Non-returnable items
The following items are not eligible for return:
- Downloaded digital products
- Personalized or customized items
- Gift cards
- Items damaged after delivery
- Items returned without authorization
- Final-sale products
Damaged or incorrect orders
Please contact us within 7 days of delivery and include your order number, a description of the problem, and clear photographs.
Refund processing
Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Order cancellations
Digital orders cannot normally be cancelled after access has been delivered.
Physical orders may only be cancelled before fulfillment or shipping begins. Contact us as soon as possible at pearlecasa2022@gmail.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pearlecasa2022@gmail.com. Please note that returns will need to be sent to the following address: [FALMOUTH P.O., TRELAWNY, JAMAICA W.I.]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
You can always contact us for any return question at pearlecasa2022@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Digital downloads, personalized products, gift cards, sale items, and items returned without prior approval cannot be returned.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pearlecasa2022@gmail.com.